Shipping Policy – Glimm Candle 

Processing Time
– All orders are processed within 2-4 business days (Monday-Friday) from the date of purchase.
– Orders placed during weekends or German public holidays will begin processing on the next business day.
– You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Partner – We partner with DHL to ensure reliable and efficient delivery of your orders.

– Each order includes a unique tracking number that will be sent to your email address.

Shipping Costs
– We are pleased to offer **FREE SHIPPING** on all orders within Germany.
– No minimum purchase amount is required to qualify for free shipping. 

Delivery Areas
– Currently, we only ship within Germany.
– We are working on expanding our shipping services to other European countries. Please check back for updates.

Delivery Times
– Once shipped, typical delivery time within Germany is 1-3 business days. – Delivery times may vary during peak seasons (such as holidays) or due to unforeseen circumstances.

Order Tracking
– A tracking number will be provided via email once your order has been shipped.
– You can track your package using the DHL tracking system through their website or mobile app.

Shipping Restrictions
– Due to the nature of our products (candles), we take special care in packaging to ensure safe delivery.
– We cannot ship to P.O. boxes.

Address Requirements

– Please ensure your shipping address is complete and accurate at checkout. – We are not responsible for delays or non-delivery due to incorrect address information.

Lost or Damaged Packages
– In the rare event that your package is lost or damaged during transit, please contact us immediately at info@glimm-candle.com
– We will work with DHL to locate lost packages or process claims for damaged items.
– Please inspect your package upon delivery and report any damage within 24 hours of receipt.

Questions About Shipping?
If you have any questions about our shipping policy or need assistance with your order, please contact us: – Email: info@glimm-candle.com
– Response Time: Within 24 hours on business days

Updates to Shipping Policy
– This shipping policy may be updated as we expand our delivery areas or modify our shipping services.
– Any changes will be reflected on this page with an updated effective date.

*Last Updated: 01.11.2024*

Note: During peak seasons, severe weather conditions, or other unforeseen circumstances, delivery times may be extended. We appreciate your understanding and patience.