1. Introduction

Welcome to Glimm Candle (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

 

2. General Terms

2.1 Eligibility

You must be at least 18 years old to use our services and make purchases on our website.

2.2 Account Registration

To make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

 

3. Products and Pricing

### 3.1 Product Information

We strive to display accurate product information, including prices and descriptions. However, we reserve the right to correct any errors and modify prices without prior notice.

 

3.2 Pricing and Payment

– All prices are displayed in the applicable currency and include VAT where applicable

– Payment must be made in full before order processing

– We accept major credit cards and other payment methods as specified on our website

 

4. Shipping and Delivery

4.1 Shipping Policy

– Orders are typically processed within 1-3 business days

– Shipping times and costs vary by destination

– Risk of loss transfers to the buyer upon delivery to the carrier

 

4.2 International Shipping

Customers are responsible for any customs duties, taxes, or other import-related fees.

 

5. Returns and Refunds

5.1 Return Policy

– Products may be returned within 14 days of receipt

– Items must be unused and in original packaging

– Customer is responsible for return shipping costs unless item is defective

 

5.2 Refund Process

Refunds will be processed within 14 days of receiving the returned item.

 

6. EU Consumer Rights

6.1 Right of Withdrawal

Customers in the EU have the right to withdraw from purchase within 14 days without giving any reason, in accordance with EU consumer protection laws.

 

6.2 Statutory Warranty

Products are covered by statutory warranty rights as required by EU law.

 

7. Intellectual Property

7.1 Website Content

All content on our website, including text, images, logos, and designs, is our property and protected by intellectual property laws.

 

7.2 Trademark

The Glimm Candle name and logo are our trademarks and may not be used without written permission.

 

8. Limitation of Liability

8.1 Disclaimer

We provide our services “as is” and make no warranties, express or implied, regarding our products or services.

 

8.2 Limitation

Our liability shall be limited to the purchase price of the product(s) in question.

 

9. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR.

 

10. Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of the European Union and the country where our business is registered.

 

10.2 Dispute Process

Any disputes shall first be attempted to be resolved through informal negotiation. If unsuccessful, disputes will be resolved through the appropriate legal channels.

 

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

 

12. Contact Information

For questions about these Terms, please contact us at:

Email: info@glimm-candle.com

 

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

 

Last Updated: 01.11.2024